Frequently Asked Questions
Host FAQ
General Host Onboarding FAQ
Q: Why should I become a Host?
A: Hosting is a great way to earn extra income, meet interesting people, share your space, and be part of memorable moments. Many hosts enjoy the flexibility and fun that comes with it.
Q: Will people really want to rent my property?
A: Yes! People are always looking for unique places to host photo shoots, parties, retreats, and more. Whether it’s a backyard, cabin, barn, or urban loft—there’s demand for all types of spaces. A well-presented listing with great photos and clear details will help your property shine.
Q: Is it easy to get started as a Host?
A: Yes! First you will need to create an account on the MyVenueSpace platform. Once your main account is created to can start adding properties! Every host is different, and that’s what makes MyVenueSpace exciting. You set the rules, the vibe, and the availability. We provide the platform and tools to help you succeed—but how you host is entirely up to you.
Q: What happens if I cancel a booking?
A: Hosts should avoid cancellations when possible. However, we understand that things happen. If you must cancel, notify the renter and our support team. Frequent cancellations may result in suspension or removal from the platform.
Q: Do I need to commit to a certain number of days for my property?
A: Not at all! There’s no minimum. You choose your availability. But remember—the more days you list, the more chances you have to earn! If a property is not active (all dates blocked out, and no listing activity) for a period 12 consecutive months MyVenueSpace reserves the right to temporarily suspend the account.
Q: Do I need a contract?
A: Not separately—our Terms of Service and Policy Section of the Propoerty Detail Page act as the binding agreement between Hosts and Guests. When a booking is confirmed, both sides are automatically covered by these terms.
We recognize that every property and Host is unique. Hosts can add their own rules, requirements, or permits required in the “Additional Requirements” section on the Policy tab of their listing. Think of this section as the host’s personalized addendum to the contract. Guests must agree to those policies at the time of booking, so they become part of the binding agreement too.
Listing on MyVenueSpace
Q: How do I list my space?
A: Create an account, click “Become a Host,” and follow the steps to add photos, availability, and pricing.
Q: How do I update my listing?
A: Log into your host account, navigate to your listings, and select the one you wish to edit. Make the necessary changes and save the updates.
Q: Does MyVenueSpace validate my email when I sign up?
A: Yes, once you create a user account, you will need to confirm your email address to complete the process. You will receive an email with a link to confirm your email address. Pressing the link in the email confirms your email.
Q: What kind of venues can I list?
A: We welcome everything from backyards to barns, rooftops to art studios — as long as it’s safe, legal, and event-ready.
Q: My images will not upload, why?
A: If you're having trouble uploading an image, try these steps:
-Check the file type – We accept the following formats: .jpg, .jpeg, .png, .gif
-Make sure the image isn't too large – Try resizing it if the file is very big.
-Use a supported browser – Chrome, Safari, or Edge work best.
-Try again – If it still doesn't work, refresh the page and try uploading again.
Still stuck? Reach out to us at support@myvenuespace.com and we’ll help you out.
Q: Can I approve bookings manually?
A: Yes. All bookings require approval by the Hosts. Hosts have 48 hours to approve a Guest's booking request. If a Host has not approved a request after 48 hours by default the system will decline the request.
Q: What types of notifications will I receive when I sign up?
A: Built-in email notifications are sent to users when they are creating or managing their account, when their account or listing get approved and when their user permissions change. Actions like creating an account, resetting a password, and granting a user posting rights trigger a built-in email notification.
Q: Can I use my Facebook or Google username and password?
A: Yes, users can create a user account and log in using their Facebook or Google account (this is known as Single Sign-On, or SSO). When using your Facebook or Google credentials, users don't need to remember a separate username and password. Your email address and profile picture is automatically imported from Facebook or Google.
Payments & Cancellations
Q: Can I set my own cancellation policy?
A: Yes. Choose your preferred policy when setting up your listing. Renters will see this before booking.
Q: Should I send a message to a Guest if I decline or cancel a booking?
A: While not required, we strongly encourage Hosts to send a brief message through the MyVenueSpace messaging system when declining or canceling a booking. Although MyVenueSpace automatically notifies Guests in these situations, a short personal note explaining the reason is considered a best practice.
Using the platform’s messaging system keeps all communication documented in one place and helps maintain trust, transparency, and goodwill across the marketplace. Clear, timely communication is one of the simplest ways to create a respectful and successful Host–Guest experience.
Q: When do I get paid as a Host?
A: A deposit is collected when a Host accepts a requested booking and held in escrow by the payment processing company Trustap. The remaining balance is collected according to the Hosts selected cancelation policy. If the Guest does not file a dispute, Trustap then transfers the funds to your linked bank account, usually within 2 to 4 business day of the event depending on your bank and the day of the week.
Q: What are the fees charged to a Host?
A: There is no fee to list your venue. When a booking is confirmed and as payments are processed, MyVenueSpace charges a 15% platform fee. For example, if your venue is booked for $3,000, you keep $2,550 and MyVenueSpace earns $450.
Q: What happens if I need to cancel?
A: Try to avoid cancellations. If you must cancel, let the renter and support team know right away. Repeated cancellations may affect your listing visibility. If a Hosts cancels all fees and deposits are required to be refunded.
Q: How can I ensure my payments are secure?
A:MyVenueSpace partners with Trustap, a global leader in online payment processing, to ensure that all transactions are secure. Trustap utilizes Stripe, a certified to PCI Service Provider Level 1, the most stringent level of certification available in the payments industry. Your payment and banking information is encrypted, securely transmitted, and never stored by MyVenueSpace. All sensitive data is handled directly by Trustap using industry-standard security protocols.
Safety & Insurance
Q: Am I required to have insurance?
A: Yes. You’re responsible for appropriate liability or homeowner coverage. We may request proof before or after an event. There are number of one day event options available to homeowner
Q: Can I remove a renter who violates rules?
A: Contact support@myvenuespace.com with details. We’ll review and take appropriate action.
Q: Can I report an issue with a Guest after the event?
Yes. Hosts may report issues related to an event or Guest behavior within 7 calendar days of the event’s completion. To report an issue, use the “Report an Issue” button available on the event details page of your booking. Reports submitted after this period may not be eligible for review or action by MyVenueSpace.